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Privacy Policy
Effective Date: July 2025
Owner: Ren Catania | Registered Counsellor (HPCSA PRC 0020320) | COMENSA Life Coach
1. Introduction
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This Privacy Policy explains how your personal information is collected, used, and protected when you use this website or engage in counselling or coaching services provided by Ren Catania.
By using this website or submitting your information, you agree to the terms outlined in this policy.
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2. What Information Is Collected
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We may collect the following information:
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Personal identifiers: Name, email address, phone number
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Booking information: Session type, date/time, payment status
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Health-related information: Shared voluntarily during intake or sessions
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Technical data: IP address, browser type, device, and usage analytics (via Wix or Google Analytics)
3. How Your Information Is Used
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Your information is used to:
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Book and manage appointments
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Provide counselling or coaching services
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Communicate with you via email, phone, or WhatsApp
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Process payments securely
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Improve the website and user experience
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No information is sold or shared for marketing purposes.
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4. Confidentiality & Counselling Ethics
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All information shared during sessions is confidential and handled in accordance with:
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HPCSA ethical guidelines (for Registered Counsellors)
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COMENSA Code of Ethics (for Life Coaches)
Exceptions to confidentiality include:
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Risk of harm to yourself or others
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Legal requirements to disclose certain information
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5. Cookies and Tracking
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This website may use cookies for functionality and analytics. You can disable cookies in your browser settings. Third-party services (e.g. Google Analytics, Wix Bookings) may collect anonymous usage data.
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6. Storage & Protection of Information
Personal information is stored on secure platforms such as:
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Wix (website host and booking system)
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Zoom, Microsoft Teams or other online Platform (for online sessions)
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Secure email (for communication)
Reasonable technical and organizational measures are taken to prevent unauthorized access, loss, or misuse.
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7. Your Rights Under POPIA
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You have the right to:
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Access the personal data we hold about you
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Correct or update your information
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Request deletion of your data (where lawful and appropriate)
To exercise these rights, contact Ren Catania directly.
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8. Third-Party Services
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External platforms like Wix, Paystack, Paypal, Zoom or others have their own privacy policies. By using services on this site, you may also be subject to their terms.
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9. Policy Updates
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This Privacy Policy may be updated occasionally. All changes will be posted here with a new effective date.
10. Contact
Email: renicatania27@gmail.com
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