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Client Disclaimer and Service Agreement
 

1. Nature of Services

Ren Catania provides professional services as a:

  • Registered Counsellor (HPCSA PRC 0020320)

  • Certified Life Coach (Comensa Member 15217)

  • Counselling offers emotional support, guidance, and brief therapeutic intervention.

  • Coaching focuses on personal growth, goal achievement, and mindset shifts.

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2. Confidentiality

All sessions are confidential under the HPCSA’s ethical guidelines and the Protection of

Personal Information Act (POPIA). Information may only be shared:

  • If there is a risk of harm to yourself or others

  • In cases of child abuse or criminal activity

  • When legally required by court or statute

  • With your written consent

All records are stored securely and used only for therapeutic or administrative purposes.

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3. Online Sessions

  • Sessions may take place via secure video platforms (e.g., Zoom, WhatsApp). 

  • Clients are responsible for ensuring a private, quiet and stable internet connection.

  • While confidentiality is prioritized, you acknowledge that no online platform is completely secure.

  • By proceeding with online sessions, you accept the inherent risks of digital communication.

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4. Session Format and Fees

  • Sessions are booked through the integrated payment platform

  • Sessions are 50-60 min

  • Fee: R per session

  • Payment: before session, via online Payment Platform

  • Location: online, in-person, or hybrid

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5. Cancellations and Missed Appointments

  • Appointments may be cancelled or rescheduled up to 24 hours in advance

  • Cancellations within 24 hours or missed sessions are non-refundable

  • Exceptions may be made in cases of emerency (at Ren’s discretion)

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6. Client Responsibility

You acknowledge and agree that:

  • To participate willingly and take responsibility for your emotional well-being, decisions and actions

  • Progress depends on your willingness to engage with honesty and effort

  • Counselling or coaching is not a quick fix but a collaborative process

  • Coaching and Counselling are personal development tools and outcomes may vary

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7. Limitation of Liability

Ren Catania is not liable for:

  • Technical failures during online sessions

  • Client decisions or outcomes arising from counselling or coaching

  • Any indirect or consequential damages

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8. Privacy and Data Protection

  • Client data is protected and stored in line with South Africa’s POPIA (Protection of Personal Information Act). 

  • Information will not be shared with third parties without consent.

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9. Right to refuse Service

  • Ren reserves the right to decline or terminate services at her professional discretion, particularly where safety boundaries or ethics are at risk.

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10. Consent and Agreement (No Signature Required)

By attending sessions and by continuing communication with the practitioner, you confirm that:

  • You have read and understood this agreement

  • You consent to receive counselling and/or coaching services

  • You accept the terms and conditions outlined above

No physical signature is required. Your participation implies informed consent.

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